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Information >
Terms of Use
Important Information
THE COMPANY
"The Company" means Kernot International Travel Pty Ltd trading as CIT Holidays.
OUR QUALITY COMMITMENT
The international travel products which you purchase from Kernot International Travel Pty Ltd are quality assured through our comprehensive vetting of product and suppliers. We are committed to the provision of excellent service and quality products in which consumer feedback is an integral part. Our knowledgeable staff can assist you or your agent in the selection of the right holiday products to suit your budget and expectations.
WEBSITE CONTENT
Every effort has been made to ensure that the content of the website are accurate at the time of printing and The Company shall not be liable for any injury, damage or loss caused by any unintended inaccuracy. If for reasons beyond The Company's control, and if The Company determines in the interest of safety and security to change your package arrangements, and/or accommodation, either in whole or in part we reserve the right to do so, and will endeavour to provide alternative arrangements of the same standard as that originally booked. Please ensure that you have read and understood the important booking conditions on the Kernot International Travel Pty Ltd website before making your booking.
USE OF THIS WEBSITE
Kernot International Travel Pty Ltd presents this website with all due care and accuracy. The Company will make every effort to ensure that the website remains available for use on a 24/7 basis, but does not accept responsibility for any downtime caused through any factor. Kernot International Travel Pty Ltd warrants that in the event of such downtime, contact will be available by telephone, email or fax during published office hours. Kernot International Travel Pty Ltd makes known that all services booked through this website are supplied subject to the Terms and Conditions of the supplier of the service as well as Kernot International Travel Pty Ltd's own terms and conditions. Kernot International Travel Pty Ltd does not endorse or approve any materials found on the internet, and shall not be liable in any way for such materials. You acknowledge that Kernot International Travel Pty Ltd cannot monitor or control any content accessed via our site or via any link from our site to another. Kernot International Travel Pty Ltd is not responsible for ensuring that the website is accurate or that it is secure and error or virus free. Kernot International Travel Pty Ltd is not responsible or liable for the supply and/or maintenance of your IT equipment, or for the use of any software.
Privacy and Security Statement
Introduction
At Kernot International Travel Pty Ltd we have adopted the following privacy policy as part of our commitment to protect any personal information relating to: you; your partner, or children for whom you are booking a holiday; which you may provide to us through this website or by any other means. Please note that this Privacy Policy does not apply to other websites linked through this website
What information do we collect and how we collect it?
We may collect personal information about you when you deal with us over the phone, send us correspondence (by fax, letter or email), visit our website or when you have contact with us in person. The type of information we collect from you will depend on the circumstances of the collection and the type of service you request from us. As we are required by law to obtain your consent to the collection of sensitive information we will assume that you have consented to the collection of all information which is provided to us for use unless you state otherwise. In addition to the use of your Personal Information as described above, Kernot International Travel Pty Ltd may also gather anonymous information which may be used by Kernot International Travel Pty Ltd. This information does not identify you, but may be helpful for improving our products and services, enhancing the website or for marketing purposes.
How we use your personal information
We only collect information from you that is necessary to perform our functions and activities. If you do not provide this information, we may not be able to deal with your request, or provide you with a product or service. We may use personal information for several purposes:
- To assist in providing information about a product or service
- To consider your request for a product or service
- To process your travel arrangements and other transactions
- To conduct marketing activities and to conduct market research
- As required by relevant laws, regulations or legal processes
Disclosure of information to third parties
Kernot International Travel Pty Ltd will not sell, trade or rent your Personal Information to others unless you have given your permission. With your permission, Kernot International Travel Pty Ltd will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. Kernot International Travel Pty Ltd will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see the Personal Information. However, Kernot International Travel Pty Ltd is not responsible for any breach of security or any act or omission of third parties who receive your Personal Information.
How we keep your information up to date
We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
How your information is stored
Your personal information can only be accessed by people properly authorised to have access and is stored on servers that are not publicly accessible.
Website Security
This website uses, or may from time to time use, Cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes and they can make the World Wide Web more useful by storing information about your preferences on a particular site. The use of Cookies is normal practice and many major websites use them to provide useful features for their customers. Cookies do not personally identify users but they do identify a user's computer. Most browsers are initially set to accept Cookies. If you prefer, you can set your browser to refuse Cookies.
Resolving your concerns
You are entitled to express your concerns if your privacy has been compromised. We will respond within 48 hours to let you know who is responsible for managing your complaint. We will try to resolve your complaint within 10 working days. If you have a privacy complaint please contact us at cit@cittravel.com.au or write to us at the address below.
Kernot International Travel Pty Ltd
Sydney Office:
Level 2/263 Clarence Street NSW 2000
cit@cittravel.com.au
Melbourne Office:
Level 4/227 Collins Street VIC 3000
citmelb@cittravel.com.au
USER'S OBLIGATIONS
The Terms and Conditions, Responsibilities and Obligations associated with use of this website are in direct association with our general Terms and Conditions which remain entirely valid for all website transactions, queries and information sources. All users acknowledge that the contents of this website and its associated Intellectual Property Rights remain the property of Kernot International Travel Pty Ltd. The Company does not permit any unauthorised use of any part of this website. Kernot International Travel Pty Ltd retains all intellectual property rights, including without limitation any rights arising from the: Trade Marks Act 1995 (Cth); Patents Act 1990 (Cth); Copyright Act 1968 (Cth); Circuits Layout Act 1989 (Cth); and rights by any similar legislation outside the Commonwealth of Australia, and/or any similar unregistered right. You should not rely on the absolute accuracy of this website without having made your own independent enquiries. If you are operating as a business when using this website, you must ensure that all employees, contractors, company officers and any other agents acting for on your behalf, are made fully aware of these terms and conditions pertaining to use of this website. You should authorise use of this website in accordance with the Terms of this Agreement. You must agree to inform Kernot International Travel Pty Ltd immediately you become aware of any unauthorised use of this website by current or former employees. You must also ensure that any Passwords and account details used by you and your employees are kept confidential. If you become aware of a breach in confidentiality, you must inform us in writing immediately. Before you use this website, you must agree to train yourself and/or your staff to use the site effectively and accurately.
PRICES
All pricing on this site is in AUD. Where exchange rate fluctuations occur of more than 2.5%, or any other increases in the price of services provided which are beyond the control of The Company, then The Company reserves the right to adjust package prices accordingly.
COSTS NOT INCLUDED IN PRICES SHOWN
Airfares unless otherwise stated, visa & passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes, laundry, postage, phone calls, fax/email charges, beverages, items of a personal nature, tips and meals not mentioned on itinerary.
INSURANCE
Travel insurance is not included in any of the prices quoted on this website. You are strongly advised to arrange this cover to protect you for the duration of your holiday. We suggest that you take out the policy at time of booking and that the policy should include, but not be limited to the following features: Loss of deposit and/or final payment; injury, death, theft, loss of luggage and personal items, curtailment of tours en-route, medical expenses, cancellation of advance purchase airfares, additional expenses to cover hotel accommodation and repatriation costs should your holiday need to be extended or curtailed due to illness while overseas.
COMPANY RESPONSIBILITY
Kernot International Travel Pty Ltd is not itself a carrier or hotelier, nor do we own aircraft, hotels or coaches. The services that The Company supplies consist of arranging and coordinating accommodation, tours and transfers, making bookings and issuing vouchers to be redeemed by suppliers. We exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services that are used in these tours. It is important to note, therefore, that all bookings with Kernot International Travel Pty Ltd are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers including but not limited to shipping, rail, car hire and restaurant operators, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.
We always do our best to ensure that your holiday arrangements are satisfactory, and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However The Company does not accept any liability of whatever nature for the acts, omissions or default whether negligent or otherwise, of those airlines, coach operators, shipping and cruise companies, hoteliers or other persons providing services in connection with your tour arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which The Company has no direct and exclusive control.
The Company does not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of The Company, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).
TRAVELLERS RESPONSIBILITY
You should familiarise yourself with any health or visa requirements that may be applicable in the areas that you intend visiting, and you shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited. You should carry a valid passport at all times. Passport, visa and vaccination requirements are not our responsibility and we are not liable for any loss or expense due to your failure to comply with the above. It remains your responsibility to ensure that these documents are in order and to meet any additional costs incurred (whether by the client or by Kernot International Travel Pty Ltd on the client's behalf) as a result of failure to comply with such requirements. You accept that you may be travelling through areas of political or climatic instability, high altitude and remote areas without proper medical services, and accept the associated risks. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with Kernot International Travel Pty Ltd.
A. It is your responsibility to advise us of any special requirements you may have.
B. No representation made by your Travel Agent to you concerning the quality, location, or any other matter in relation to the services and facilities provided by The Company shall bind The Company unless your Travel Agent has been expressly or impliedly authorised by us to make such a representation.
PAYMENT TERMS AND CONDITIONS
- Confirmation of requested items will usually be within 48 hours.
- A non refundable deposit of $110 per person made through your local travel agent or Kernot International Travel Pty Ltd will secure space on tours and travel arrangements required. For villas, apartments, cookery weeks and walking tours a deposit of 30% (of rental price) or $500 (whichever is greater) and full payment is due 8 weeks prior to departure from Australia.
- Final payment is due 30 days prior to departure from Australia unless otherwise specified.
- Where travel commences within 45 days of making the booking, full payment is required at the time of booking.
IMPORTANT NOTICE
Details of important traveller booking conditions and operator's responsibilities are set out above. Make sure you carefully read the booking conditions BEFORE YOU BOOK.
CANCELLATION AND AMENDMENT CHARGES APPLY.
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